Recertification & continuing education (11)
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How do I register for CES / continuing education (PRIday) sessions, and how often are they offered?
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How do I get my CES/training certificate and training verification form after attending a session, and what if a session or certificate is missing?
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If a CES session is offered more than once in a day, can I get credit for attending it twice?
Teaching materials & programs (17)
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How do I find or access the instructor manual, e-manual, instructor workbook, and test reviews?
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I have a curriculum/content question (e.g., abstinence and the Red Phase, source readings). Where do I get answers?
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What materials do participants need, and what are the recommended class size and session length?
Dashboard login, account & myPrime admin (12)
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I have duplicate accounts or my sessions went to a different email. Can you merge them or fix my attendance?
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As an administrator or moderator, how do I generate registration codes and track participant progress in Prime Accountability (formerly myPrime)?
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How do I get moderator (admin) access to the National Guard myPrime site, see which participants have completed the course, and find a participant's UID or course status?
Zoom & virtual teaching (8)
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What credentials do I use to log in to Zoom for Prime For Life? My Microsoft login isn't working
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How do I set up my screen(s) to teach PRIME For Life over Zoom (Presentation vs. Preparation mode)?
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How do I install Zoom and test my speakers and microphone, and fix Zoom audio problems before a session?