General (1)
General information about Prime For Life programs and services.
Participants: Prime Accountability & myPrime (4)
For people taking the self-led myPrime online course.
Registration, codes & purchase (10)
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What is Prime Accountability (formerly myPrime), who can use it, and how much does it cost?
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How do I enroll in or purchase the self-led Prime Accountability (formerly myPrime) online course?
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How do I register with my registration code, and why does my code say it is invalid or already used?
Logging in & blocked accounts (5)
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My Prime Accountability (formerly myPrime) account says it is blocked or not activated, or "You are not authorized to access this page"
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My account was blocked because course content was skipped. What are my options to continue?
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I can't get into my online course (Prime Accountability or myPrime)
Videos, progress & surveys (11)
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I got disconnected or closed my browser partway through Prime Accountability (formerly myPrime) — how do I resume, and is my progress saved?
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I accidentally jumped ahead, or my progress reset to the wrong place. How do I get back to the right lesson?
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I completed the pre-evaluation survey (SurveyMonkey) and got logged out or stuck. What happened?
Certificates & requirements (4)
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I finished Prime Accountability (formerly myPrime) but need my completion certificate, or it has the wrong/missing date. How do I get it?
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I can't complete the final/post-course Prime Accountability (formerly myPrime) assessment or survey, so I can't get my certificate. How is this resolved?
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How long do I have to finish Prime Accountability (formerly myPrime), and what do I do with my certificate of completion?
Participants: class & workbook (2)
For people attending a Prime For Life class, and their digital workbook.
Digital workbook (11)
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How do I open, write in, and save my digital PDF workbook?
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How do I access or register for my digital participant workbook?
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I'm a participant and don't have my class account, workbook link, passkey, or credentials. What do I do?
Classes, providers & certificates (7)
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I took a Prime For Life class as a student/participant -- how do I get my certificate, an extension, or help?
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I need a Prime For Life DUI/alcohol class for a court or license requirement -- how do I find an approved provider?
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How do I find an approved Prime For Life class or provider (in-person or virtual)?
Instructors in training (NITO) (4)
For instructor candidates working through New Instructor Training.
Registering & cost (11)
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How do I register for the New Instructor Training Online (NITO), and what are the steps, format, and timeline?
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How much does New Instructor Training (NITO) cost, what discounts exist, and how do I get invoiced?
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Do I need state approval before taking NITO to teach a DUI / court-ordered audience?
Zoom sessions & modules (9)
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What is my first step after registering for NITO, and how do the Zoom sessions and modules unlock?
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How are the NITO Zoom sessions scheduled, and how do I register, reschedule, or cancel one?
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Where do I find the Zoom link to join my Prime For Life session (NITO session or CES/CE training), and what if the Join button gives a server error?
Logging in & deadlines (5)
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How do I request a deadline extension for my NITO training, and will I have to pay again or restart?
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What are the Georgia DDS-specific NITO requirements, timeline, and extension rules?
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How do I access my NITO Homepage and Instructor Dashboard, and reset my password?
Exam, coaching & completion (6)
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How does the NITO final exam work, how many attempts do I get, and what if it isn't working?
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What happens in the NITO Teaching & Coaching session, and how do I schedule or reschedule it?
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I finished NITO (exam/coaching) but my completion or certificate isn't showing. How is this fixed?
Certified instructors (5)
For certified Prime For Life instructors: recertification, materials, teaching.
Recertification & continuing education (11)
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How do I register for CES / continuing education (PRIday) sessions, and how often are they offered?
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How do I get my CES/training certificate and training verification form after attending a session, and what if a session or certificate is missing?
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If a CES session is offered more than once in a day, can I get credit for attending it twice?
Teaching materials & programs (17)
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How do I find or access the instructor manual, e-manual, instructor workbook, and test reviews?
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I have a curriculum/content question (e.g., abstinence and the Red Phase, source readings). Where do I get answers?
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What materials do participants need, and what are the recommended class size and session length?
Dashboard login, account & myPrime admin (12)
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I have duplicate accounts or my sessions went to a different email. Can you merge them or fix my attendance?
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As an administrator or moderator, how do I generate registration codes and track participant progress in Prime Accountability (formerly myPrime)?
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How do I get moderator (admin) access to the National Guard myPrime site, see which participants have completed the course, and find a participant's UID or course status?
Zoom & virtual teaching (8)
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What credentials do I use to log in to Zoom for Prime For Life? My Microsoft login isn't working
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How do I set up my screen(s) to teach PRIME For Life over Zoom (Presentation vs. Preparation mode)?
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How do I install Zoom and test my speakers and microphone, and fix Zoom audio problems before a session?
PRIME For Life app (2)
For instructors using the PRIME For Life application.
Install, login & connection (17)
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How do I download or stream the Prime For Life application, and how do I change the syllabus or language?
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The Prime For Life computer application asks me to log in. Are the app and the Dashboard the same login?
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The PRIME For Life app shows "cannot connect to PRI servers" (or "unable to connect to PRI services" / "not authorized for offline use"). How do I fix it?
Using the app in class (9)
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The PRIME For Life app re-downloads content, loses its files, or fails to load scenes/videos every time I open it. How do I prevent that?
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How do I see my instructor notes while presenting, and set up dual screens / a projector with the PRIME For Life app?
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What is the difference between Preparation mode and Presentation mode, why can't I see the menu bar or Presentation mode, and how do I show my notes in the streaming app?
Agencies & billing (2)
For agencies, schools and providers: ordering, codes, invoices and payment.
Ordering, workbooks & codes (16)
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What are the Prime Accountability (formerly myPrime) online program options and pricing, how do they map to Prime For Life hours, and how do I offer Prime Accountability to my own clients?
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How do I place a workbook order, who can order, and what happens after I submit it?
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How are digital (online) participant workbooks delivered and ordered?
Invoices & payment (12)
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How do I get a copy of my invoice or a link to view and pay it?
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What are my options for paying an invoice (online, check, or over the phone), and how do I get PRI's W-9 for vendor setup?
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I keep getting payment reminders for an invoice I already paid (or that is past due). What should I do?
About PRI & contact (1)
About Prevention Research Institute and how to reach support.
About PRI & contact (16)
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How is Prime For Life delivered? Instructor-led classes and 420, becoming an instructor, and the self-led Prime Accountability (formerly myPrime) course
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How do I contact Prevention Research Institute / Prime For Life support, and what are the support and chat hours?
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I'm a background investigator or agency requesting proof of a participant's course completion. What can PRI provide?