I'm getting a "remote server returned an error (401) Unauthorized" or server error when logging in to teach a class. What should I do?

This article is for instructors using the PRIME For Life desktop application.

A "(401) Unauthorized" or "Server error in application" message on the instructor dashboard/streaming login is a server-side issue on our end, not a problem with your account or credentials. These have occurred during brief outages, often affecting multiple instructors at the same site.

What to do:

1. Wait a moment and try logging in again — most instances resolve quickly once our team applies a fix.
2. If it persists, contact support so we can confirm the fix and prioritize it (especially if you have a class or coaching session starting soon).

Your login credentials and saved notes are unaffected by this error.