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How do I get a copy of my invoice or a link to view and pay it?
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What are my options for paying an invoice (online, check, or over the phone), and how do I get PRI's W-9 for vendor setup?
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I keep getting payment reminders for an invoice I already paid (or that is past due). What should I do?
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I was charged twice or there's a duplicate invoice. Can I get a credit or refund?
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How is digital workbook usage billed, and how much is each digital use?
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My digital usage invoice count looks wrong (duplicate or invalid participant emails). Can it be adjusted?
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Why am I receiving a digital usage invoice for another organization, and how do I make sure participants are billed to my account?
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Why are there shipping charges on my invoice, and can they be removed?
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I need to cancel my registration for a continuing education training -- what is the cancellation / no-show policy, and what is the credit card hold for?
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I have unused training seats or a canceled-training credit. Can I get a refund or apply it to something else?