It says failed to load digital workbook

This article is for participants taking Prime For Life in a class with an instructor.

A "failed to load digital workbook" message is usually a problem on our side rather than anything wrong with your device or your link, and it has been fixed after the fact for participants who reported it.

1. Wait a short while and open your workbook link again. In most cases the workbook loads normally on a second attempt once the problem has been cleared.
2. If it still fails, contact support. Say that the workbook fails to load, and include a screenshot of the message if you can - that confirms which stage it is failing at.
3. Support can check the workbook generated for your seat and reissue your seat link if needed.

You do not need to register again or create a second account while you wait. Your seat and any work you have already saved stay attached to your existing account.