Registration, codes & purchase (10)
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What is Prime Accountability (formerly myPrime), who can use it, and how much does it cost?
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How do I enroll in or purchase the self-led Prime Accountability (formerly myPrime) online course?
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How do I register with my registration code, and why does my code say it is invalid or already used?
Logging in & blocked accounts (5)
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My Prime Accountability (formerly myPrime) account says it is blocked or not activated, or "You are not authorized to access this page"
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My account was blocked because course content was skipped. What are my options to continue?
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I can't get into my online course (Prime Accountability or myPrime)
Videos, progress & surveys (11)
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I got disconnected or closed my browser partway through Prime Accountability (formerly myPrime) — how do I resume, and is my progress saved?
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I accidentally jumped ahead, or my progress reset to the wrong place. How do I get back to the right lesson?
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I completed the pre-evaluation survey (SurveyMonkey) and got logged out or stuck. What happened?
Certificates & requirements (4)
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I finished Prime Accountability (formerly myPrime) but need my completion certificate, or it has the wrong/missing date. How do I get it?
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I can't complete the final/post-course Prime Accountability (formerly myPrime) assessment or survey, so I can't get my certificate. How is this resolved?
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How long do I have to finish Prime Accountability (formerly myPrime), and what do I do with my certificate of completion?