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I got disconnected or closed my browser partway through Prime Accountability (formerly myPrime) — how do I resume, and is my progress saved?
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I accidentally jumped ahead, or my progress reset to the wrong place. How do I get back to the right lesson?
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I completed the pre-evaluation survey (SurveyMonkey) and got logged out or stuck. What happened?
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How do I turn on captions/subtitles for the program videos?
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There's no sound on the PRIME For Life / Prime Accountability (formerly myPrime) video scenes. How do I get audio?
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I'm on a Video Menu scene with multiple video thumbnails (such as Quantity and Frequency Research) and can't advance / the Next button stays disabled. How do I complete it?
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Videos won't play, the screen is blank, or I get a media playback error. How do I fix it?
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A Prime Accountability (formerly myPrime) video keeps buffering or stops partway through. How do I fix it?
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The "Next" or "Continue" button is grayed out or not working. How do I advance?
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The Prime Accountability (formerly myPrime) pre-evaluation survey does not list my country (e.g., Canada). Can it be bypassed?